Refund Policy
Clear terms and transparent refund procedures
Our Commitment to You
At zexorinavalo, we stand behind our financial education services and want you to feel confident in your investment. This refund policy outlines when and how you can request a refund, ensuring transparency and fairness in all our dealings. We've designed these guidelines to protect both your interests and maintain the quality of our educational programs.
Refund Eligibility
- Request made within specified timeframe
- Course materials not fully accessed
- No completion certificates issued
- Valid reason provided with request
- Original payment method still active
- No previous refund claims on account
Refund Periods
Full refund for digital courses if less than 25% content accessed
Partial refund available for workshop registrations
Credit or refund for annual membership programs
How to Request a Refund
Contact Support
Email us at info@zexorinavalo.com with your request. Include your order number, reason for refund, and preferred contact method.
Review Process
Our team reviews your request within 48 hours. We may ask for additional information or schedule a brief consultation call.
Decision Notification
You'll receive written confirmation of our decision along with next steps if your refund is approved.
Processing
Approved refunds are processed within 5-7 business days back to your original payment method.
Online courses and digital resources are eligible for full refund within 7 days if less than 25% of content has been accessed. After this threshold, refunds are considered on a case-by-case basis.
Refunds appear on your statement within 1-2 billing cycles
Workshop registrations can be refunded up to 14 days before the event date. Cancellations made within 14 days may receive partial refund or credit toward future workshops.
Credits remain valid for 12 months from original purchase
Annual memberships include a 30-day satisfaction guarantee. Monthly memberships can be cancelled anytime with no refund for current month but no future charges.
Prorated refunds calculated from cancellation date
Questions About Refunds?
Our support team is here to help with any refund questions or concerns.
Email: info@zexorinavalo.com | Phone: +61249831645
7 Seaforth Ave, Oatley NSW 2223, Australia